The website is loading slower than usual. Please, wait.

Complaints

At Cleopatra Online Casino, we are dedicated to providing our players with a seamless and enjoyable gaming experience. We understand that from time to time, you might encounter issues or concerns, especially regarding payments, bonuses, responsible gaming limits, or any other aspect of our service. We want you to know that your gaming experience and satisfaction are our top priorities.

If you are facing any difficulties or have any concerns, please don't hesitate to reach out to our dedicated customer support team. Our team is available 24/7 and committed to assisting you with any issues, ensuring a swift and satisfactory resolution. You can contact us at any time, and we will do our utmost to address and resolve your concerns promptly and efficiently.

We also recognize the importance of fair and responsible gaming. In the rare event that you experience any negative issues during your time with us, it's important to remember that your voice matters. You have the right to file a complaint, and we are here to support you in this process. For any disputes or grievances that you feel have not been resolved to your satisfaction internally, you can contact our Alternative Dispute Resolution (ADR) provider.

Our ADR provider is an independent entity that ensures all player complaints are handled with impartiality and fairness. To get in touch with our ADR provider or to learn more about the complaint process, please visit our dedicated complaints page at https://real.casino/complaints/. Here, you can find all the necessary information and guidance to proceed with any complaints you might have.

At Cleopatra Online Casino, we are committed to ensuring that your gaming experience is nothing short of exceptional. Your trust and enjoyment are of paramount importance to us, and we are here to support you every step of the way.

Thank you for choosing Cleopatra Online Casino. We hope you continue to enjoy your gaming experience with us!

We use cookies cookies